SERVICE LEVEL AGREEMENTS
With technology integrated into all aspects of business, the consequences of the network going down or a critical hardware failure could be significant. With the FEBS Down to Business Services solution, we have developed a programme that provides round-the-clock network monitoring coupled with a detailed preventative maintenance element.
Through this, we ensure the reliability and stability of all your IT assets so you can remain focused on meeting your strategic objectives.
Fully Managed IT
Building on this comprehensive preventative regime, the FEBS managed IT offering gives you the peace of mind to outsource the management of all your technology resources to us. For those with existing in-house resources, it means they can focus on developing innovative technology solutions for the business. For those without, well, we become your IT department.
By optimising the performance of your network, including its security, user support, and data protection, you can dedicate your time to run your business.
We minimise the business impact of IT problems by reducing the time from network failure to issue resolution
Reduced IT Failures
Combining preventative maintenance and remote monitoring, we keep one step ahead of IT failures that could impact your business.
Proactive Network Maintenance
Through ongoing preventative maintenance activities, we reduce the amount of emergency network incidents you encounter.
Your single monthly price covers all network, server, and workstation remote and telephonic support.
24x7 Performance Monitoring
This ensures all your critical network devices are healthy and functioning reliably and optimally.
Scheduled Preventive Maintenance
We make sure your servers, PCs, and other vital network devices function optimally.
Monthly Network Review
Dedicated time to review reports and issues that could negatively impact the performance of your network.
Using properly designed and implemented anti-virus and anti-spam solutions, we keep your business protected.
Ensures all your Windows servers and PCs have the most up-to-date security and system patches.
Network Operations Centre
Our NOC team is available to assist with all your support needs and actively monitors your systems for critical failures.
Don't Be Shy
If we didn’t answer all of your questions, feel free to drop us a line anytime.