Faith e-Business Solutions

The IT Nerds

WHY CHOOSE FEBS AS YOUR OUTSOURCED IT DEPARTMENT?

FEBS offers affordable IT services to its clients without compromising on quality, efficiency, reliability or great service standards.

When you choose FEBS as your supplier of IT support services you gain immediate support and several key advantages which many other IT companies today overlook. NO RISK GUARANTEE for our IT Service Support Contracts

Our Guarantee

If we fail to match the response times or service levels guaranteed in our “Total Care” IT Support SLA agreement, you can request that we pay a 10% penalty per incident – that’s right, we’ll credit your monthly subscription for 10% per incident (Limited to 100% of your monthly support fee). This way you won’t ever pay for service that you don’t receive.

No Long Term Contracts

You can give 24 hour’s notice if you are not happy with our performance in the first four months. Thereafter – a 90 day cancellation period applies.

Money Back guarantee

If you are not happy with our services in the first four months, you can cancel with 24 hours notice and we will refund you for 30 days service – NO QUESTIONS ASKED

No Risk Approach

We can offer this NO RISK approach because of our proven performance. We regularly measure our IT maintenance service levels as well as our clients’ satisfaction, and the results are consistently excellent.

Because of the importance and complexity of selecting an outsourced IT service provider, we have taken the risk out of doing business with FEBS by offering our Service Promise.

We’re confident in our ability to exceed your expectations which is why we have a penalty clause in our service-level agreement (SLA), covering you if we don’t provide you with optimum performance.