The IT Nerds
If we fail to match the response times or service levels guaranteed in our “Total Care” IT Support SLA agreement, you can request that we pay a 10% penalty per incident – that’s right, we’ll credit your monthly subscription for 10% per incident (Limited to 100% of your monthly support fee). This way you won’t ever pay for service that you don’t receive.
If you are not happy with our services in the first four months, you can cancel with 24 hours notice and we will refund you for 30 days service – NO QUESTIONS ASKED
We can offer this NO RISK approach because of our proven performance. We regularly measure our IT maintenance service levels as well as our clients’ satisfaction, and the results are consistently excellent.
Because of the importance and complexity of selecting an outsourced IT service provider, we have taken the risk out of doing business with FEBS by offering our Service Promise.
We’re confident in our ability to exceed your expectations which is why we have a penalty clause in our service-level agreement (SLA), covering you if we don’t provide you with optimum performance.